Downer invests in emerging augmented reality technology to improve operational efficiency
Downer has delivered a key strategic improvement to frontline operational efficiency and employee experience by partnering with the world’s leading augmented reality work instruction platform, Manifest from Taqtile, Inc.
For Downer to continue to provide exceptional services to our customers, we need an engaged and skilled workforce. To achieve this, we are committed to exploring emerging technologies that dramatically change the frontline employee experience.
The tight job market impacting businesses around the world, combined with a changing trend of people spending less time with their employer than previous generations, has put a premium on solutions that help organizations speed up the time needed to train and get new employees up and running. duty – especially front-line workers. Additionally, new entrants to the labor market expect a training and onboarding experience that aligns more closely with their learning and social interaction platforms.
Taqtile’s industry-leading Manifest program provides the solution – delivering a fundamental shift towards training and developing frontline employees, and capturing best practice methodologies.
Manifest’s technical advantages and maturing augmented reality-based work instruction market are leading to accelerated deployment of Taqtile’s industry-leading platform in key markets including defense, manufacturing, utilities, transport and logistics.
Having worked with Taqtile for two years, Downer has seen how effective the platform can be in capturing proprietary knowledge to ensure the next generation of officeless employees learn quickly and have access to knowledge and support. needed to perform complex tasks.
We are now expanding the partnership by investing in Taqtile.
Importantly, this will not only allow Downer to implement the technology within our operations, but also provide a value-added solution for our customers to improve their own operational efficiency.
Downer is currently deploying the solution in defense and infrastructure projects in Australia and New Zealand, and will continue its deployment in other parts of the group.
Downer Group Managing Director Grant Fenn said partnering with Taqtile will enhance our ability to continue to deliver exceptional results to our clients.
“Downer’s partnership with Taqtile will improve the way our frontline work is done,” Fenn said. “The services Downer provides to our customers impact the lives of millions of people in Australia and New Zealand every day, so it’s important that we implement state-of-the-art technology to support productivity, efficiency and the security of our operations.
“Manifest is the undisputed leader in augmented reality-based work instructions, giving companies like Downer – and our customers – a significant operational advantage.”
How it works
By leveraging proven technologies including augmented reality, 3D visualization, and real-time collaborative communication, Taqtile’s Manifest platform empowers deskless workers to perform complex tasks more efficiently, completely, and securely than ever before. Information is delivered directly to the location of the equipment, enabling faster training and flawless execution of critical procedures. Manifest is also adept at digitizing complex inspection processes, providing more accountable methods for tracking inspection results and data, and enabling efficient resolution processes. When cases arise where frontline workers need more detailed instructions or help with troubleshooting, live remote support from the company’s operations center or even the original equipment manufacturer is available.
“Taqtile solves an acute business problem plaguing companies across multiple industries – managing the growing skills gap among frontline employees performing essential tasks,” said Taqtile CEO Dirck Schou. “Manifest’s industry-leading technology and the exceptional usability we’re building into the platform are fundamentally changing the way companies support their deskless employees and improve overall business performance.”
For more information
For questions about Downer’s experience and industry-focused frontline job offerings, please contact: Darren Hungerford – Managing Director of Digital Innovation [email@example.com] or Jon Ford – Future Work Solutions Manager [firstname.lastname@example.org].
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