CLEARWATER, FL/ACCESSWIRE/November 16, 2022/ Hotel Internet Services (HIS), a leader in providing efficient and reliable connectivity solutions for commercial enterprises, reveals the changing trends in consumer needs and infrastructure demands related to guest WiFi.
Its WiFi survey report 2022
Wi-Fi is and remains an essential part of customer services in a wide range of industries, from hospitality and catering to healthcare and education. Over the past two years, perceptions surrounding the purpose and value of technology have changed, but with one constant: the need for fast, reliable Internet access.
Used to support business operations, as well as guest entertainment, connectivity and communication, WiFi is an ever-evolving field that adapts to the diverse and changing needs of consumers and businesses.
Monitoring connectivity trends and consumer behavior
Today’s modern consumer demands better connectivity, enabling them to securely access the services and information needed for work or play.
Likewise, the shift to remote working has highlighted the growing need for a reliable and fast connection among digital nomads and remote workers.
In order to better understand the dynamic needs of the market, HIS conducted a survey to help them better understand how the market is changing and forecast areas of opportunity to better serve their customer base.
WiFi HIS Survey Results
“The results of our latest survey and our white paper demonstrate that the presence of a high-performance Wi-Fi network has become even more critical to running a successful hospitality business capable of meeting the expectations of modern guests,” said Gary Patrick, CEO of Hotel Internet Services. “Today’s hoteliers not only have to deal with customers bringing in more devices and performing more rigorous online activities, they also have to consider the implications of how the move to an interconnected hotel environment can affect their overall network needs.With many hotels adopting IoT-based solutions In order to meet customer demands for ever more personalized and faster service, we look forward to providing HITEC attendees and hoteliers around the world an insightful guide offering valuable direction on how their network strategies need to evolve.”
Traveler expectations and remote working
Travelers have always needed reliable WiFi, but in today’s fast-paced, digitally connected world, this need has become an increasingly important aspect of customer service across a wide range of industries. With the rise of remote working, travelers are often looking to hotels, cafes, and other commercial establishments as a temporary “day office.”
COVID-19 and Contactless Experiences
The implications of the COVID-19 pandemic have been both systemic and diverse, affecting virtually every corner of the world and nearly every business in one way or another. What’s clear from this survey is that touchless experiences have gone from being a “nice to have” convenience to something consumers now demand as the norm.
Disconnect between perceived accessibility and real experience
A significant challenge uncovered in this research highlighted a growing disconnect between enterprises’ perceived Wi-Fi accessibility and the actual end-user experience. Obviously, many companies will need to take an honest and critical look at how their internal network(s) can be improved to meet the growing demands and needs of those they serve.
On average, HIS reports that consumers think hotels (for example) should offer internet speeds of 100 megabytes per second per room as the minimum expectation of acceptable WiFi bandwidth.
Guests and consumers
Speed, reliability and security remain top priorities
Previous reports have highlighted consumer needs for accessibility, bandwidth, and security. Companies that focus in these areas have the potential to see a significant upside on their investment, with upgrades and innovation helping them outpace and outperform the competition.
About Hotel Internet Services, Inc.
Serving all of the connectivity needs of the hospitality industry since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next-generation communications technology, including high-speed Internet access, the latest entertainment in-room and contactless service, IoT and security systems. Backed by 24/7 monitoring and support, HIS innovations not only include state-of-the-art network technology capable of meeting the highest customer expectations, but also GuestCast by BeyondTV. With GuestCast, provide your guests with an affordable standalone casting platform that is nevertheless equipped with the latest in-room entertainment technology. Designed specifically for hotel environments, BeyondTV GuestCast ensures seamless, hassle-free access to personalized content on in-room TVs while utilizing advanced security capabilities to continuously protect guest information and privacy.
In addition to hotels and resorts, HIS also provides equipment and services to casinos, military and student housing, senior residences, timeshares, condos, conference centers, apartments, fitness and many other commercial places.
As the industry’s most trusted go-to provider for the latest in network connectivity and IoT-enabled innovation, HIS is recognized for successfully improving online capabilities and customer satisfaction ratings for countless hotels and resorts across the United States. Based in Clearwater, Florida, HIS offers services throughout North America, Australia, Latin America and Europe.
Phone number: 855.999.8110
E-mail: [email protected]
THE SOURCE: Hotel internet services
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