Become Amazon in Your Space with AI/ML: Strategies to Boost Self-Service for After-Sales Support
Prosenjit Sen In my first article in this series, What B2B must learn from B2C, I explained how, despite the huge promise of B2B commerce, this space faces significant challenges in both pre-sales and post-sales due to the limitations of existing technologies such as ” research”. In the second article, I explained how you can …