Customer

Streamlining shipping and customer experience with data and AI

Streamlining shipping and customer experience with data and AI

Shipping is a growing operational issue for retailers, as consumer expectations for fast, trackable, and free deliveries pose significant cost and logistical challenges. The “last mile” is particularly complex, ie the last stage of an online order’s journey from the store or distribution center to the customer’s home. It may sound simple, but it actually …

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Partner Content: Accelerators Power HPC Success

Partner Content: Accelerators Power HPC Success

High Performance Computing (HPC) dramatically improves computing performance and speed. It’s no surprise that organizations are increasingly opting for this emerging technology, given its ability to overcome barriers found in traditional PCs and processors. HPC systems can run more than a million times faster than typical desktop, laptop or server configurations. These superior speeds are …

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3 Ways Artificial Intelligence Improves Customer Experience

3 Ways Artificial Intelligence Improves Customer Experience

Check out the on-demand sessions from the Low-Code/No-Code Summit to learn how to successfully innovate and gain efficiency by improving and scaling citizen developers. look now. Technology serves as a means of bridging the gap between the physical and digital worlds. It connects us and opens channels of communication in our personal and professional lives. …

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Salesforce's Benioff on Surviving a Recession: Customer Relationships, “Operational Excellence” |  CRN

Salesforce’s Benioff on Surviving a Recession: Customer Relationships, “Operational Excellence” | CRN

Cloud News Wade Tyler Millward December 02, 2022, 4:59 PM EST Salesforce has a playbook for “operational discipline and operational excellence, especially in the face of economic headwinds,” co-founder and co-CEO Marc Benioff said during an earnings call this week. Salesforce management is in battle mode after delivering mixed quarterly results and the upcoming surprise …

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Why virtual dressing rooms are the next frontier of customer experience - Retail TouchPoints

Why virtual dressing rooms are the next frontier of customer experience – Retail TouchPoints

It seems like every year since the pandemic began, retail and e-commerce experts have been encouraging brands to focus and scale their digital offerings. And it makes sense to understand why: that initial investment that was placed in rapid digital transformation permanently changed the customer experience and expectations, and now they expect more. While e-commerce …

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How AI can help you create better customer engagement

How AI can help you create better customer engagement

Use these five best practices to improve customer understanding and scale your brand’s customer engagement. According to a report by Insider Intelligence eMarketer, nearly half of US marketers surveyed in September 2021 increased their investments in CX-related artificial intelligence (AI) over the previous year. Companies are experimenting with various ways to use AI in digital …

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AI is transforming the customer experience - three ways to revolutionize your help desk function right now

AI is transforming the customer experience – three ways to revolutionize your help desk function right now

(© May_Chanikran – Shutterstock) Who can blame consumers for expecting smart, transparent, and instant customer support? They’re used to asking a question out loud and hearing an immediate response from a smart device, or typing a few keywords into a browser and getting a buffet of answers in seconds. This is AI in all its …

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Narasimha Raju

Augmented reality and virtual reality are now integral to improving customer experience across industries: Gulshan Purswani, Delivery Head at Bosch Global Software Technologies

The automotive industry is increasingly adopting AR/VR applications as part of its quest for competitive advantage. With the ever-changing hardware landscape, the deployment of these applications is able to deliver a high quality experience, more immersive environments, and handle greater resources. How has AR/VR evolved in the last years? Over the past two years, there …

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Connecticut Attorney General opens investigation into another cable company for slow internet speeds and poor customer service

Connecticut Attorney General opens investigation into another cable company for slow internet speeds and poor customer service

HARTFORD — Prompted by repeated consumer complaints, state Attorney General William Tong launched an investigation Monday into slow internet speeds, poor technical responses and hidden charges at cable company Altice Optimum. Under Connecticut’s unfair trade practices law, Tong will investigate nearly 500 consumer complaints over a period of several years. One of the most common …

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Sonos Considers Hardware Subscriptions to Expand Customer Base - Stacey on IoT |  Internet of Things News and Analysis

Sonos Considers Hardware Subscriptions to Expand Customer Base – Stacey on IoT | Internet of Things News and Analysis

By Janko Roettgers Sonos is giving hardware subscriptions another look, at least if a new job listing is any indication. Based on the details in this listing, the company appears to be on the verge of expanding its Flex subscription program, which lets people rent Sonos speakers for a flat monthly fee. Expanding the program …

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